Following the overwhelming success of last year’s event, the Annual Improving Citizen Engagement and Experience Conference is back on 11 - 13 September 2019 in Melbourne, bringing together 20+ experts from three levels of government across Australia.
 
This is your opportunity to come and learn and network at the largest national gathering of government communication and engagement leaders in Australia.
 
Designed to help government agencies keep up with evolving customer expectations and develop a citizen-centric approach, this conference will help you to:

  • Identify the most effective citizen engagement strategies you can implement in your organisation
  • Leverage digital technologies and modern communication tools to transform customer experience
  • Enable meaningful dialogue and engage citizens from the start, in policy creation and service design
  • Deliver cross-departmental service to achieve consistency across all service channels
  • Benchmark against the latest trends in the private sector to drive customer experience and engagement
Download the Brochure
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