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With the success of our previous Contact Centre New Zealand Summits, the event returns in November to explore strategies, processes and technologies to improve service outcome, streamline customer experience and improve call centre culture and engagement.
The challenge faced by today's contact centres is how do you improve customer/citizen service outcomes and call centre experiences, increase volume of transactions, keep staff engaged and balance investment in digital innovation - all while operating within a limited budget, using legacy systems, and managing diverse staff members in a dynamic and high-stress environment?
As a Contact Centre solution provider, we offer the opportunity to promote your solutions, services, products and expertise to 12,000+ targeted recipients from across both the government and private sector(s).