After the success of the inaugural Contact Centre New Zealand Summit last year, we return to Auckland this November with a strong line-up of 25+ leading contact centre experts and industry gurus to address the three core challenges facing today’s modern contact centre:
- Technological developments have enabled contact centres to streamline processes, reduce costs, enhance CX, broaden their market, and improve workforce productivity.
- To keep pace with changing customer expectations, contact centres must put the consumer at the heart of its operations through deeper and broader customer engagement.
- The diverse needs and skills of a rapidly changing workforce has driven contact centres to constantly evolve their recruitment, training and development strategies.
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