"Australia's only employee experience-focused contact centre summit for the industry - learn to get the best out of your people to create high-performing teams"
The Contact Centre Leadership & Engagement Summit brings together leading organisations, industry experts, and the most innovative thinkers from the contact centre world to discuss:
- How do you train and develop the best leaders from your organisation to drive key business outcomes
- How do you create a healthy workplace culture and a positive employee experience in order to maximise productivity, improve the customer experience, and attract and retain the best talent
- How can you offer the best incentives, tools & processes to minimise employee stress and fatigue, improve productivity & engagement and enhance the overall employee experience
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