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The Designing a Human-Centred Patient Experience Masterclass is an interactive two-day masterclass, lead by expert facilitator Shelley Thomson a sought after authority on designing and delivering a human-centred patient experience; this masterclass will you to:
- Identify the department and organisation benefits beyond improved health outcomes of patient-centred care
- Deep-dive on the fundamentals of designing and providing a positive patient experience, including patient journey mapping
- Develop a strategy to leverage the opportunity that is patient-centred care
BONUS: all delegates will gain access to a self-assessment tool to explore your organisation’s current patient-centred maturity status.