22 July | Online
Designed to help government agencies keep up with evolving customer expectations and develop a citizen-centric approach to policy creation, decision making and service delivery, the 2020 program is jam-packed with solid content on:
- Adopting a stronger customer-centric approach in a fast-changing consumer landscape in the wake of the coronavirus pandemic to meet customer satisfaction
- Restoring faith and public trust in government after a crisis event
- Diverse engagement strategies to increase risk awareness and improve community resilience
- Leveraging digital technologies and modern communications tools to drive engagement and enhance customer experience
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